Job Announcement: Director of Operations/Broadcast Engineer

Background:  Brookline Interactive Group (BIG) ensures a place for all Brookline residents to access media-making technology, amplify their voices and tell their stories, develop media literacy and new skills, and sustain a vibrant and transparent democracy. BIG also manages the Public VR Lab, committed to public access to media making tools, diversity, inclusion and equity, and supporting the public interest in the XR (extended reality) space.

Application Deadline: Applications will be accepted on a rolling basis.  To apply: Please email with both a cover letter and a resume with the subject line: Director of Operations. Please do not call our offices. People of color, women and LGBTQ individuals are encouraged to apply. Salary base begins at $80,000 plus benefits; this is a full time, exempt, senior-level position. 

The Position: Director of Operations / Broadcast Engineer.  Reports to: Executive Director.  This is a full-time, in-person position in Brookline, MA. Hours may vary based on the needs of BIG. 

POSITION SUMMARY: Under the supervision of the Executive Director, the Director of Operations will oversee BIG’s day-to-day facility, community media operations and on-site team, to assure that all channels and equipment are in working order at all times for staff, community and members, and provide them with media and technology training. They will lead our technical operations team to support the organization’s overarching goals of a highly-functioning and efficient broadcast operation and team and inspire and engage our community of media makers, community partners, donors and members.

BIG’s organizational culture promotes direct communication, collaboration, teamwork, positivity, can-do approaches to problem-solving, a sense of humor and situational flexibility, inclusive community expression and free speech, compassionate and professional customer service, and individual initiative. 

Typical Duties (may include but are not limited to the following):

Oversight of all Technical Operations

  • Efficiently operate Brookline Interactive Group’s 46 Tappan Street broadcast cable system and its network; program community channels, oversee staff management of security and facility systems, and oversee the maintenance for all professional media and computer equipment.
  • Manage facility-related vendor and partner relationships and production contracts, work with finance to deliver invoices and client satisfaction.
  • Oversee staff inventory process for office and production equipment, and oversight of the physical storage spaces of the equipment. 
  • Oversee the engineering, networking and data needs of offices, conference room, theater, studios, control rooms and computer labs spaces
  • Research, procurement, inventorying, and maintenance of equipment
  • Ensure there is documentation of all equipment, hardware and software

Broadcast Systems: Cable Channels and Live Operations

  •  Manage engineering, technical operations and infrastructure for all live and pre-recorded cablecasting and streaming systems for both in-person and remote operations, including government meetings
  • Oversee technical directing of live meetings and programs on BIG’s channels/streams
  • Plan for future upgrades and expansion with careful attention to maintaining the integrity and reliability of the audio and video signals for streaming and cablecasting


Facilities and Equipment

  • Keeps track of office supply inventory and ordering. Provides support for office maintenance duties, including assembling office furniture, receiving new equipment; assists staff and member needs with equipment purchases and repairs.
  • Oversee IT Systems Administrator and BIG’s Production manager.
  • Manage, facilitate and quality-control troubleshooting and development of channel programming and scheduling.
  • Recommends new technology tools to create efficiencies, in collaboration with the IT Director or IT contractors.
  • Manage and schedule staff to delivery of content via broadcast and the Internet in studio and at events.
  • Create and update manuals for use by staff for solutions to common problems that might arise on a day-to-day basis.
  • Reporting, Tracking of Time and Workflows
  • Clear communication of schedule, priorities, progress and completed tasks
  • Tracking and reporting of time spent per task/project.
  • Document and maintain accurate records, and provide the Executive Director with quarterly and annual reports.
  • Create and update manuals for use of staff for solutions to common problems that might arise on a day-to-day basis as well as emergency/disaster scenario manuals.
  • Management and Leadership – works collaboratively with team members, volunteers, contractors, and interns to complete projects on time.
  • Assist with developing media, government and educational collaborations that support the long-term goals of BIG and the Brookline community.
  • Work with staff and community producers to create improved content and training programs, build skill sets, drive member sustainability, inspire community-focused creativity, and increase user­-generated content.
  • Schedule and facilitate meetings with staff, members, and clients; provide regular feedback on production projects, timelines, facility expectations, and communicate organizational goals.
  • Participates in leadership team meetings and organizational strategy decisions.
  • Researches staff needs and competencies on technology tools; trains staff and members on their use. Updates software and hardware to assure staff and volunteers have the tools they need for the job. Manages up to advocate operation’s need


Minimum Qualifications, with working knowledge of:

  • Technical aspects of video production; production, cameras, lighting, sound engineering, Final Cut Pro editing, basic web design and maintenance, and uploading video to the web. Knowledge and experience with NDI tools
  • Experience in network/device configuration and use for streaming video
  • Education or training in photography, videography and editing
  • Mac & PC computer experience with graphics, word processing, Internet, and database tools.
  • Ability to research and troubleshoot technical equipment repair and replacement; manage facilities, and conduct inventory, generate reports and suggest efficiencies.
  • Leadership skills, ability to take initiative and solve problems in a fast-paced environment, communicate immediate concerns and resolutions with team and supervisors.
  • Understanding of infrastructure & wiring of network, including documentation and labeling
  • Analysis and problem solving—identify issues; gather relevant information, break complex problems into manageable parts
  • Project Management Experience: set goals, objective, track progress and meet deadlines and budget requirements

Demonstrated ability to:

  • Research, analyze and create documentation for technology tools and workflows
  • Clearly communicate technical issues to non-technical personnel and train and mentor non-techie staff, members and volunteers
  • Research and troubleshoot technical equipment repair and replacement, provide detailed data to supervisor to help improve all systems
  • Take initiative and solve problems in a fast-paced environment, communicate immediate concerns and resolutions with team and supervisors
  • Work creatively and flexibly in a collaborative team environment
  • Operate autonomously under minimal supervision and to provide and accept direction, supervision and guidance when appropriate
  • Express yourself with excellent written and oral communication skills, with impeccable spelling or the ability to edit professional documents at a high level of written communication
  • Communicate with excellent interpersonal skills and competency in a non-profit or community-oriented environment, as well as work effectively with government and business entities
  • Communicate concerns and conflicts openly and positively, and is quick to resolve and solve project challenges with peers, co-workers and supervisor
  • Understand the intersection of media and technology and support operations for both

Additional Requirements:

  • Must be comfortable and available for night and weekend shifts, and react to emergency situations.
  • Must be willing to use a personal vehicle for business-related travel in Brookline and Boston and possess and maintain a valid Massachusetts driver’s license (or be willing to obtain one upon employment), have a safe driving record, and maintain Massachusetts minimum required automobile insurance.
  • Lift up to 50 lbs; Must pass a CORI check.

Education & Experience

To qualify, all candidates must have any combination of education and experience that provides the skills, knowledge and abilities required for the position. For example, a bachelor’s degree or equivalent in television production / broadcast engineering or related field, and five years of full time video production experience, and/or experience leading a senior management team as a technical manager in an educational, technology, community media or social enterprise environment.


Competencies Required:

Innovative Problem Solving and Critical Thinking: Identifying, analyzing problems and logically evaluating information in order to propose new ways to do business.

Strategic Thinking & Results Oriented: Meet organizational goals that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

Professional Integrity & Valuing Diversity: Displaying honesty, adherence to principles, and personal accountability, as well as appreciating the benefits of varied backgrounds and cultures in the workplace.

Inform and Involving Others: Proactively obtaining and sharing information while engaging others for input, contribution, and shared responsibility for outcomes.

Coaching & Developing Others: Supporting others in stretching and expanding their capabilities.

Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives.

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